We’re Hiring: Technical Support Specialist | Sawaftech

Location: Damscus, Syria
Job Type: Full-time | Hybrid (Office + Remote)
 

🔹 Job Description:
As a Technical Support Specialist at Sawaftech, you will be the front line of communication with our clients. Your main responsibilities will include:

• Meeting with clients to understand their technical issues and provide immediate solutions when possible
• Troubleshooting problems that can be resolved without code modification
• Documenting bugs and technical issues clearly and reporting them to the development team
• Responding to and managing support tickets in a timely and professional manner
• Following up with clients to ensure their issues are resolved and they are satisfied
• Collaborating with internal teams to improve customer experience

🔹 Requirements:

• Bachelor’s degree in Software Engineering, Computer Science, or a related field
• Minimum of 2 years experience in a technical support or similar role
• Strong problem-solving and communication skills
• Ability to diagnose and resolve basic technical issues
• ⁠Experience using remote collaboration tools like Any Desk, Team Viewer, RDP Client, VoIP, etc.
• Experience using support ticketing systems and CRM tools is a plus
• Ability to work both independently and as part of a team
• Comfortable working in a hybrid (in-office + remote) environment
• Knowledge in IT equipment sales and support, including: servers, computers, networks, surveillance cameras, and smart devices
• Knowledge in Software products, such as: websites and mobile applications, accounting and management systems (e.g., Al-Ameen, ERPNext)

💼 What We Offer:

• A flexible hybrid work model
• A supportive and collaborative team environment
• Opportunities for growth and skill development
• 2 Days per week